Returns & Exchanges

At Helfra, returning products is easy and straightforward. You have the right to return your order within 30 days of receipt.

All returns, exchanges, and product-related issues are handled via our customer service team.

1. Requesting a Return

To request a return, please contact our customer service team.

When contacting us, make sure to include:

Your order number
The email address used to place the order
A brief explanation of the reason for the return

Our customer service team will provide you with further instructions.

2. Preparing Your Return Package

Whenever possible, please return the products (such as chair leg caps, furniture glides, or other items) in their original packaging and in unused and undamaged condition.

You have up to 30 days to return your order.

3. Returning the Package

After receiving instructions from our customer service team, you can send the package to the return address provided.

Please note:

Return shipping costs are at the customer’s expense
Always use a track & trace shipping method. This is your proof of shipment.
Ensure the package is properly stamped or franked

The sender remains responsible for the return shipment until it has been delivered. We strongly recommend keeping your shipping receipt and tracking information until the return has been fully processed.

4. Refunds

Once we have received and inspected the returned items, the purchase amount will be refunded within 14 days using the original payment method.

If you return your entire order and you initially paid shipping costs, the original outbound shipping costs will also be refunded.

5. Exchanges

Direct exchanges are not possible.

If you would like to receive a different product or size, please return the original item and place a new order via our website.

Once the return has been processed, the purchase amount will be refunded.

If you are unsure about sizing or product suitability, please contact our customer service team before placing a new order.

6. Incorrect Item Received

In the unlikely event that you receive an incorrect item, please contact our customer service team as soon as possible.

Please include:

Your order number
A clear photo of the incorrectly delivered item

We will review your request and contact you promptly.

7. Damaged Item Received

If you receive a damaged or defective product, please contact our customer service team immediately.

Please include:

Your order number
The email address used to place the order
A clear photo clearly showing the damage

After reviewing your request, we will contact you as soon as possible to provide an appropriate solution.

Damaged items must always be reported through customer service in this way.

Returns & Exchanges