Shipping
We proberen je bestelling altijd dezelfde dag te versturen met track and trace. Levertijd is doorgaans 2-7 werkdagen.
Returns & Refunds
Je bestelling kun je makkelijk tot 30 dagen retourneren. Wanneer wij de retourzending ontvangen hebben zullen wij deze terugbetalen binnen 14 werkdagen.
Secure Payment
Betaal veilig met onze vertrouwde betaalmethoden. Alle transacties worden beveiligd verwerkt zodat jouw gegevens altijd beschermd blijven.
Warranty
Wij staan achter de kwaliteit van onze producten. Heb je een probleem met je bestelling? Neem contact met ons op en we helpen je graag met een passende oplossing.
Customer Support
Heb je vragen over een product of bestelling? Onze klantenservice staat klaar om je snel en persoonlijk verder te helpen.
Frequently Asked Questions
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
You can change or cancel your order as long as it has not yet been shipped. We do our best to process and ship orders as quickly as possible.
Please make sure to carefully review your order before completing your purchase. If you notice a mistake, contact our customer service as soon as possible and we will be happy to see what we can do for you.
How can I track my order?
How can I track my order?
Once your order has been shipped, the carrier will send you an email with your tracking code. You can use this code to follow your delivery online.
If you haven’t received the email or have any questions, feel free to contact our customer service.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact us via email or through our contact form. Our customer service team will be happy to help you resolve the problem as quickly as possible.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Returns & Exchange
What is your returns policy?
What is your returns policy?
Not completely satisfied with your order? No problem! You can return your items within 30 days of receiving them. The return shipping costs are at your own expense.
If you have any questions or need help with your return, feel free to contact our customer service — we’re happy to help!
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 30 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Orders placed on working days before 15:00 are shipped the same day. The estimated delivery time after dispatch is approximately 2–7 working days.
If you have any questions about your shipment, feel free to contact our customer service.
What are the shipping costs?
What are the shipping costs?
Shipping costs are €4.95 per order. Orders with a total value of €45 or more qualify for free shipping.
The exact shipping cost will always be clearly displayed at checkout before you complete your order.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.